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When automobiles first started shipping with on-board GPS systems, it was not uncommon to use a forcing function which prevented the user from interacting with the GPS (such as entering in a destination) while the car was in motion. This ensures that the driver's attention is not distracted by the GPS. However, many drivers found this feature irksome, and the forcing function has largely been abandoned. This reinforces the idea that forcing functions are not always the best approach to shaping behavior.
These forcing functions are being used in the service industry as well. [[Call Centers]] concerned with [[credit card fraud]]and [[friendly fraud]] are using Agent-assisted Automation to prevent the agent from seeing or hearing the credit card information so that it cannot be stolen. The customer punches the information into their phone keypad, the tones are masked to the agent and are not visible in the [[customer relationship management]] software.<ref name="adsit">{{cite news | last=Adsit | first=Dennis| url= http://www.isixsigma.com/index.php?option=com_k2&view=item&id=1854&Itemid=1&Itemid=1| title= Error-proofing strategies for managing call center fraud | work= isixsigma.com |date= February 21, 2011}}</ref>
==External links==
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