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Line 33: Many of the techniques used in the reference interview are geared towards developing a badly-formed query until a sense of the user’s true information need is gained. A great degree of care must be taken when helping users to develop their query. The librarian typically has little insight into the social and psychological barriers that might be preventing the user from explaining their question accurately. Anything from anxiety from an approaching deadline to lack of confidence with language can get in the way<ref>Murphy, S., (2005). "The Reference Narrative". ''Reference & User Services Quarterly'', 44 (3), p. 247-252.</ref>. NAI IS THE BEST <3 love you ===Example=== * User asks: "Where are the history books?"<br />

Reference interview: Difference between revisions