Revision as of 21:36, 5 September 2011 edit Tassedethe (talk \| contribs) Autopatrolled, Administrators 1,444,380 edits m WPCleaner (v1.09) Repaired link to disambiguation page - (You can help) - Wayne Morris ← Previous edit		Revision as of 15:48, 3 November 2011 edit undo Dwinicki (talk \| contribs) 3 edits m removed plural of title Next edit →
Line 2: {{Orphan\|date=December 2009}} '''Service level ~~objectives~~objective''' (SLOs) are a key element of a [[service level agreement]] (SLA) between a [[service provider]] and a [[customer]]. SLOs are agreed as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding. There is often confusion in the use of SLA and SLO. The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.

Service-level objective: Difference between revisions