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In 2011 the consumer magazine [[Which?]] rated Optical Express as the worst performing optical chain after an undercover investigation into the quality of general high street eye examinations. An Optical Express spokesperson said they were unable to comment on the allegations without more information.<ref>{{cite web |url= http://www.opticianonline.net/Articles/2011/08/26/28111/Multiples+respond+to+Which+mystery+shop.htm |title=Optometry and Eye Health Care News from Optician Online - Multiples respond to Which? mystery shop |first= |last= |work=opticianonline.net |year=2011 [last update] |accessdate=13 September 2011}}</ref>
In 2012 Royal Bank of Scotland appointed former head of PWC, Frank Blin to the Optical Express board. <ref>http://www.heraldscotland.com/mobile/business/company-news/blin-brought-on-board-optical-express-chain.16972919?_=0e4116f4368f5da0cb5bc614e03a647e12c59f51</ref>
[[Jack McConnell, Baron McConnell|Jack Wilson McConnell]] is a non-executive director on the board of DCM Optical Holdings,<ref>{{cite web |url= http://www.parliament.uk/biographies/jack-mcconnell/32600 |title=Lord McConnell of Glenscorrodale |first= |last= |work=parliament.uk |year=2011 [last update] |quote=Non-executive Director |accessdate=4 October 2011}}</ref> Chairman and CEO David Moulsdale's Cumbernauld-based parent company.
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