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The Normalization Process Model provides a framework for process evaluation and also for comparative studies of complex interventions, especially of [[randomized controlled trials]]. Clinical trials and other evaluations of healthcare interventions often focus on the complex relationships between actors, objects and contexts, making a simple explanatory model, that fits well with other frameworks a necessary tool for clinical and health service researchers. In the Normalization Process Model, A complex intervention is defined as a deliberately initiated attempt to introduce new, or modify existing, patterns of collective action in health care.
 
A complex intervention has three kinds of components :<ref>May, C, FS Mair, C Dowrick, and T. 2007b. "Process evaluation of complex interventions in primary care: understanding trials using the normalization process model." BMC Family Practice 8</ref>:
 
1. '''Actors''' are the individuals and groups that encounter each other in health care settings. They can include physicians, other health professionals, managers, patients, and family members. The aims of interventions aimed at actors are often to change people’s behaviour and its intended outcomes.