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==Delay/waiting time distribution==
:<math>E[W^{\text{M/G/}k}] = \frac{C^2+1}{2} \mathbb E [ W^{\text{M/M/}c}]</math>
where ''C''<sup>2</sup> is the [[coefficient of variation]] of the service time distribution. [[Ward Whitt]] described this approximation as “usually an excellent approximation, even given extra information about the service-time distribution."<ref>{{cite doi|10.1111/j.1937-5956.1993.tb00094.x}}</ref>
However, it is known that no approximation using only the first two moments can be accurate in all cases.<ref name="gbdz">{{cite doi|10.1007/s11134-009-9133-x}}</ref>
A [[Markov–Krein]] characterisation has been shown to produce tight bounds.<ref>{{cite doi|10.1007/s11134-011-9248-8}}</ref>
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