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In [[queueing theory]], a discipline within the mathematical [[probability theory|theory of probability]], an '''M/G/k queue''' is a queue model where arrivals are '''M'''arkovian (modulated by a [[Poisson process]]), service times have a '''G'''eneral [[probability distribution|distribution]] and there are ''k'' servers. The model name is written in [[Kendall's notation]], and is an extension of the [[M/M/c queue]], where service times must be [[exponential distribution|exponentially distributed]] and of the [[M/G/1 queue]] with a single server. Most performance metrics for this queueing system are not known and remain an [[open problem]].<ref>{{cite doi|10.1007/s11134-009-9147-4}}</ref>
==Model definition==
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Tijms ''et al.'' believe it is "not likely that computationally tractable methods can be developed to compute the exact numerical values of the steady-state probability in the M/G/''k'' queue."<ref name="tijms">{{cite jstor|1426474}}</ref>
Various approximations for the average queue size,<ref>{{cite doi|10.1287/opre.43.1.158}}</ref> stationary distribution<ref>{{cite doi|10.1007/s11134-008-9073-x}}</ref><ref name="cite jstor|169760">{{cite jstor|169760}}</ref> and approximation by a [[reflected Brownian motion]]<ref>{{cite doi|10.1287/opre.31.2.304}}</ref><ref name="yao">{{cite doi|10.1287/opre.33.6.1266}}</ref> have been offered by different authors. Recently a new approximate approach based on [[Laplace transform]] for steady state probabilities has been proposed by Hamzeh Khazaei ''et al.''
==Average delay/waiting time==
There are numerous approximations for the average delay a job experiences.<ref
:<math>E[W^{\text{M/G/}k}] = \frac{C^2+1}{2} \mathbb E [ W^{\text{M/M/}c}]</math>
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