Digital reference: Difference between revisions

Revision as of 17:28, 6 October 2014

Revision as of 17:41, 6 October 2014

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* [http://www.libsuccess.org/index.php?title=Library_Success:_A_Best_Practices_Wiki Library Success Best Practice Wiki] - provides a list of recommended IM chat client software

* [http://www.ala.org/ala/professionalresources/libfactsheets/alalibraryfactsheet19.cfm ALA Library Factsheet 19] - provides an extensive bibliography of resources recommended for information professional use in implementing VR services

===Software Vendors===

The following provide software and technology infrastructure for digital/virtual reference.

* [https://us.libraryh3lp.com/ LibraryH3lp], pronounced "library-help"<ref>http://lj.libraryjournal.com/2009/03/people/movers-shakers-2009/pam-sessoms-movers-shakers-2009-advocates/#_</ref>, provides an [[XMPP]] chat client and SMS gateway.<ref>http://journal.code4lib.org/articles/107</ref>

* [http://www.textalibrarian.com Text a Librarian] powered by Mosio; an American Library Association (ALA) - approved text messaging reference software provider.{{Citation needed|date=October 2010|reason=claims of ALA- approval need a citation}}

===Providers===

;United States

* [[Ask a Librarian]], Florida state's virtual reference service, provides live chat with co-browsing and email functions.

* [http://www.knowitnow.org/ KnowItNow24x7],<ref>http://www.nytimes.com/learning/teachers/featured_articles/20020829thursday.html</ref> Ohio's statewide live chat reference service with email with additional text message access.

* [http://www.oregonlibrariesanswerland.netorg/ L-netAnswerland], Oregon's statewide online chat and email reference service.

* [http://qandanj.org/ QandANJ.org], New Jersey's statewide virtual reference service, provides live answers 24 hours a day, 7 days a week. It connects users to public and college librarians.

* [http://www.textalibrarian.com Text a Librarian] powered by Mosio; an American Library Association (ALA) - approved text messaging reference software provider.{{Citation needed|date=October 2010|reason=claims of ALA- approval need a citation}}

;Canada