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The following provide software and technology infrastructure for digital/virtual reference.
* [https://us.libraryh3lp.com/ LibraryH3lp], pronounced "library-help",<ref>http://lj.libraryjournal.com/2009/03/people/movers-shakers-2009/pam-sessoms-movers-shakers-2009-advocates/#_</ref> provides an [[XMPP]] chat client and SMS gateway.<ref>http://journal.code4lib.org/articles/107</ref>
* [https://omnireference.com/ OmniReference] is a cloud solution with a single dashboard that integrates Chat, SMS, Email, and Twitter virtual reference services.
* [http://www.textalibrarian.com Text a Librarian] powered by Mosio; an American Library Association (ALA) - approved text messaging reference software provider.{{Citation needed|date=October 2010|reason=claims of ALA- approval need a citation}}
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