Electronic Performance Support System: differenze tra le versioni

Versione delle 20:15, 24 lug 2013

Versione delle 05:30, 17 apr 2014

Riga 45:

* ''The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Organization'', Donna Fluss, 2005, Amacon

* ''Performance Support Solutions: Achieving Goals Through Enabling User Performance'', William Bezanson, 2002, Trafford Publishing

* ''[http://www.sigmod.org/sigmod/dblp/db/conf/hci/hci1999-2.html#DickelmanB99 PERFORMANCE SUPPORT FOR THE NEXT MILLENIUMMILLENNIUM: A model for rapidly changing technologies in a global economy]'', Gary Dickelman and Ashok Banerji, Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design, Munich, HCI (2) 1999:, pp187 – 191.

* ''[http://www.pcd-innovations.com/piaug99/PSinPerspective.pdf PERFORMANCE SUPPORT IN PERSPECTIVE]'', Ashok Banerji, Performance Improvement Quarterly, Volume 38(7), August,1999. ()