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*Godfrey, Krista, K. "A new world for virtual reference." Library Hi Tech 26(4) (2008): 525-539.
*Ronan, J. "Application of Reference Guidelines in Chat Reference Interactions: A Study of Online Reference Skills." College & undergraduate libraries 13.4 (2006): 3-23.
* Cummings, J., et al. User Preferences in Reference Services: Virtual Reference and Academic Libraries. portal: Libraries and the Academy. Vol. 7, No. 1 (2007), pp. 81–96. [http://hdl.handle.net/2376/1416] or [http://muse.jhu.edu/journals/portal_libraries_and_the_academy/v007/7.1cummings.html]
* Boss, R.W. (2007) Tech Notes: virtual reference, Public Library Association, ALA, [http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf]
* Breeding, M. (2001) Providing virtual reference service, ''Information Today'', '''18''' (4), 42-43.
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