There are five processes within the cluster maintenanceService Organisation. MaintenanceThe isprocesses in the mostService importantOrganisation cluster, because these processes support the daily use of the information systems. The processes in this cluster are: *incident management, *continuity management, *capacity management, *availabilty management and *configuration management. These processes arhave as well been defined in the ITIL framework as wel. The processes are similar, but are viewed from an other standpoint, therefor the activities in each of these processes may differ from the activities in thean ITIL-environment.
[[EnhancementDevelopment and renovationMaintenance]]
Within this cluster the majority of the work of application development is done. A major part of the work of application management deals with designing, programming and testing applications and information systems. Processes are *impact analysis, *design, *realization, *testing and *implementation.
<br>These processes are not described at all in the ITIL framework, but do have their counterparts in BiSL, the model for functional management.
[[Connecting processes]]
The connecting processes aim at the synchronisation of the activities between maintenanceService Organisation/operations (the use ofusing the applications) and development/change and maintenance (changing the applications). The two processes included are: *change management and software control & distribution or *release management.
