Application Services Library: Difference between revisions

Revision as of 14:55, 11 August 2006

Revision as of 14:57, 11 August 2006

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[[Management processes]]

The processes in this cluster are used in the management of the activities within the clusters on the operational level. ProcessesThe processes are qualitylocated management,on servicethe leveltactical managementlevel, costare managementused andfor planningsteering &the controloperational processes. The processes included are:

*quality management

*service level management

*cost management

*planning & control.

===Strategic level===