Digital reference: Difference between revisions

Revision as of 15:01, 26 November 2015

Revision as of 15:24, 23 January 2016

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===Software features===

Virtual service software programs offered by libraries are often unique, and tailored to the individual library's needs.<ref name="Bro" /> However, each program may have several distinct features. A [[knowledge base]] is a chunk of information that users can access independently. An example of this is can a serialized listing of [[frequently asked questions]] (FAQ) that a user can read and use at his or her leisure.

Online chat, or [[instant messaging]] (IM) has become a very popular Web-based feature. Instant messaging is a real time conversation that utilizes typed text instead of language. Users may feel a sense of satisfaction with the use of this tool because of their personalized interaction with staff.