Digital reference: Difference between revisions

Revision as of 15:24, 23 January 2016

Revision as of 20:18, 10 February 2016

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===Chat using commercial applications===

Several applications exist for providing chat-based reference. Some of these applications are: [http://www.questionpoint.org/ QuestionPoint], [https://www.omnireference.com/ OmniReference], [http://tutor.com/ Tutor.com], [https://libraryh3lp.com/ LibraryH3lp], [http://aspiringkidz.com/ AspiringKidz.com], and [http://Vienova.com/ Vienova.com]. These applications bear a resemblance to commercial help desk applications. These applications possess functionality such as: chat, co-browsing of webpages, webpage and document pushing, customization of pre-scripted messages, storage of chat transcripts, and statistical reporting.

===Chat using instant messaging===