Harbarian process modeling: Difference between revisions

Revision as of 16:29, 3 December 2016

Revision as of 02:10, 4 December 2016

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[[Image:Sample_HPM_Process_Diagram.png|thumb|300px|right|HPM Process Diagram]]

'''Harbarian Process Modeling (HPM)''' is a method of visually documenting an organization’s internal processes in an effective and simplistic manner. This method provides a high-level overview of a process, or workflow, so that any stakeholder can readily read and understand the information. The HPM method is comprised ofinvolves two levels:

* 1. Process diagrams: High-level overviews of specific processes or workflows

* 2. Systems diagrams: Mapping how each process is correlated, as well as various inputs, outputs, goals, feedback loops, and external factors.

==HPM Parts==

The final output of the HPM method is the formalized master documentation of an organization's or branch's workflows and processes. This collection is divided into specific '''process series''', each for a specific group or team. Each process series is thendivided comprised ofinto the team's major workflows which are individually documented into HPM process diagrams. Each process series also includes an '''HPM systems diagram''' which shows the relationships and connections between the various processes, inputs, outputs, feedback loops, external environment, and system goals.

==HPM Method Purpose==

The primary purpose of the HPM method is to formally document existing processes completed within an organization. Doing so addresses the problem of workplace inefficiency within an organization which can largely be attributed to the majority of processes being undocumented and informally completed. The formal documentation of processes offers to replace ambiguity and uncertainty with clarity and transparency for the work being completed, both for process stakeholders and for upper management. The development of formal documentation also provides the opportunity to reassess process efficacy. Stakeholders will be given the chance to offer their innate insight into process strengths, weaknesses, and redundancies. The culmination of these efforts should result in an evident increase to overall workplace efficiency within the organization.

==Business Psychology Concepts==

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Brainstorming is an effective neuroscience tool that can be used with groups to generate ideas that draw on the experience and strengths of all stakeholders. This tool was incorporated into the HPM method for its potential to provide teams with the opportunity to “open up possibilities and break down incorrect assumptions about the problem's limits” (Mind Tools, 2016b). Additionally, studies have shown that groups that engage in brainstorming “can be cognitively stimulated as a result of exposure to the ideas of others”.<ref>(Dugosh, Paulus, Roland, & Yang, 2000)</ref> This implies there is a synergistic relationship among stakeholders’ individual strengths and the ideas generated throughout a brainstorming session.

===Appreciative Inquiryinquiry &and the 4-D Cyclecycle===

AI is based on recognizing a “positive core” by appreciating the qualities and strengths of the people who make up an organization.<ref>Cooperrider and Whitney (2001)</ref> assert that “human systems grow in the direction of what they persistently ask questions about and this propensity is strongest and most sustainable when the means and ends of inquiry are positively correlated” (pp.&nbsp;3–4). This implies that asking positive and optimistic questions will likely guide a group or organization towards a positive, optimistic future.

AI is comprised ofinvolves four key stages, known as the 4-D cycle: (1) discovery, (2) dream, (3) design, and (4) destiny.<ref>(Cooperrider & Whitney, 2001)</ref> Each stage engages stakeholders in appreciating their organization, constructing a holistic appreciation for the people they work with, and creating a “positive core” that allows the organization to change and grow.

AI was incorporated into the HPM method for its promotion of positive perspectives to stakeholders.,<ref>Cooperrider and Srivastva (1987)</ref> the creators of AI, assert that AI focuses on the positive philosophy behind the approach rather than viewing AI solely as a problem-solving technique. AI-based questions can be used to elicit constructive ideas and solutions from stakeholders throughout the elicitation portion of the project.

===Systems Thinkingthinking===

Systems thinking is a theory that provides stakeholders with an “understanding [of] how the people, processes, and technology within an organization interact allow[ing] business analysts to understand the enterprise from a holistic point of view”.<ref>(IIBA, 2015, p. 191)</ref> While traditional forms of analysis look at specific parts of a system, systems thinking looks at the “big picture,” focusing on the interactions between parts including dependencies and synergistic relationships.<ref>(Aronson, 1996)</ref>

While there are many approaches and models of systems thinking,<ref>Katz and Kahn (1978)</ref> provide an open system model that analyzes a system by its (a) inputs, (b) throughputs or transformations, (c) outputs, (d) feedback, and (e) environment. This model has been adapted for use in analyzing each of the organizational teams as a system through their (a) inputs, (b) transformations, (c) outputs, (d) feedback loops, (e) goals, and (f) environment.

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====Guide the discussion====

To facilitate the brainstorming session, teams are guided through the four stages of AI: (1) discovery, (2) dream, (3) design, and (4) destiny. Each stage is comprisedconsists of a discussion guided with specific AI-based questions crafted to elicit ideas and solutions founded out of positivity.

=====Discovery=====