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* Boss, R.W. (2007) Tech Notes: virtual reference, Public Library Association, ALA, [http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf]
* Breeding, M. (2001) Providing virtual reference service, ''Information Today'', '''18''' (4), 42-43.
* FrancouerFrancoeur, S. (2002) The Teaching Librarian: Index of Chat Reference Services, [http://www.teachinglibrarian.org/chatsoftware.htm http://www.teachinglibrarian.org/chatsoftware.htm].
* Hua, Z., et al. (2008) Chapter 2.10: A Cooperative Framework for Information Browsing in Mobile Environment, In Taniar, D., ed. (2008) ''Mobile Computing: Concepts, Methodologies, Tools, and Applications'', London, Information Science Reference, [http://www.igi-global.com/reference http://www.igi-global.com/reference].
* Lindbloom, M.-C., ''et al.'' (2006) Virtual reference: A reference question is a reference question … or is virtual reference a new reality? New career opportunities for librarians, ''The Reference Librarian'', '''45''' (93), 3-22, [http://www.informaworld.com/openurl?genre=issue&issn=0276-3877&volume=45&issue=93 http://www.informaworld.com/].