Reverse hierarchy: Difference between revisions

Revision as of 15:52, 21 March 2017

Revision as of 04:52, 21 August 2017

Line 1:

A '''reverse hierarchy''' (or '''inverted pyramid''') is a conceptual [[organizational structure]] that attempts to "invert" the classical pyramid of [[hierarchical organization|hierarchical organisations]]. In this structure, key decisions are made by the employees in direct contact with customers, while progressively senior management positions provide support and help to the customer-facing employees.<ref name=Mosley>{{cite book|last1=Mosley|first1=Donald|title=Supervisory Management|date=2014|publisher=Cengage Learning|page=125|edition=1st|accessdate=14 July 2014|ref=1}}</ref>

==History and examples==

The creation of the reverse hierarchy has been attributed to the [[Nordstrom]] retail organization.<ref name=Mosley /> Other notable adopters of this structure include the United Parcel Service and Canadian Imperial Bank of Congress.<ref name=Harigopal>{{cite book|last1=Harigopal|first1=K|title=Management of Organizational Change: Leveraging Transformation|date=April 14, 2006|publisher=SAGE|page=154|edition=1st|accessdate=14 July 2014}}</ref>

==References==