Conversational user interface: Difference between revisions

Revision as of 21:50, 15 November 2018

Revision as of 20:19, 12 December 2018

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More frequently, companies are leveraging chatbots as a way to offload simple questions and transactions from human agents. These chatbots provide the option to assist a user, but then directly transfer the customer to a live agent within the same chat window if the conversation becomes too complex.

== See also ==

* [[voice assistant]]

* [[voice computing]]

* [[chatbot]]

* [[natural language processing]]

== References ==