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# Virtual reference queries are sometimes followed-up with telephone, fax, in-person and regular mail interactions, even though these modes of communication are not considered virtual."<ref name="MARS">{{cite journal |author=MARS Digital Reference Guidelines Ad Hoc Committee |year=2004 |title=Guidelines for Implementing and Maintaining Virtual Reference Services |journal=Reference and User Services Quarterly |volume=44 |issue=1 |pages=9–14 |url=http://www.ala.org/ala/mgrps/divs/rusa/resources/guidelines/virtrefguidelines.cfm}}</ref>
In January 2011 [[QuestionPoint]] and the [[American Library Association]] were in talks about offering a National Ask A Librarian service across the whole United States of America.<ref>{{Cite web | url=http://questionpoint.blogs.com/questionpoint_247_referen/2011/01/a-national-virtual-reference-service-for-the-us.html | title=A national virtual reference service for the U.S?}}</ref> At present the Ask services in the US are run at a local level.
==Other countries==
In Europe some countries offer services in both their own national language and in English. European countries include: Finland,<ref>Finnish National Libraries online reference service: http://www.libraries.fi/en-GB/ask/</ref> the Netherlands (in Dutch only),<ref>The Netherlands online reference service: http://www2.bibliotheek.nl/home</ref> Denmark,<ref>Danish Libraries homepage, with links to a virtual reference form: http://bibliotek.dk/?lingo=eng</ref> and France.<ref>Public library of Lyon, France: http://www.guichetdusavoir.org/</ref>
Other countries which offer virtual reference services include: Australia,<ref>National Library of Australia's Ask a Librarian service: http://www.nla.gov.au/askalibrarian/</ref> New Zealand,<ref>National Library of New Zealand's Ask a Librarian service: http://www.natlib.govt.nz/services/get-advice/ask-a-librarian</ref> Canada,<ref>National Library of Canada's virtual reference services: http://vrl.tpl.toronto.on.ca/</ref> and the state of Colorado in the United States.<ref>Ask Colorado, the service from the state of Colorado in the USA: {{cite web|url=http://www.askcolorado.org/ |title=
==Chasing the Sun==
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===Software Vendors===
The following provide software and technology infrastructure for digital/virtual reference.
* [https://us.libraryh3lp.com/ LibraryH3lp], pronounced "library-help",<ref>{{Cite web | url=http://lj.libraryjournal.com/2009/03/people/movers-shakers-2009/pam-sessoms-movers-shakers-2009-advocates/#_ | title=Library Journal}}</ref> provides an [[XMPP]] chat client and SMS gateway.<ref>http://journal.code4lib.org/articles/107</ref>
* [https://omnireference.com/ OmniReference] is a cloud solution with a single dashboard that integrates Chat, SMS, Email, and Twitter virtual reference services.
* [http://www.textalibrarian.com Text a Librarian] powered by Mosio.
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;United States
* [[Ask a Librarian]], Florida state's virtual reference service, provides live chat with co-browsing and email functions.
* KnowItNow24x7,<ref>{{Cite web | url=https://www.nytimes.com/learning/teachers/featured_articles/20020829thursday.html | title=Ready with Answers Around the Clock}}</ref> Ohio's statewide live chat reference service with email with additional text message access. Service ceased operation December 31, 2015.<ref>{{Cite web | url=https://library.ohio.gov/news/knowitnow24-7-service-ends-december-31/ | title=KnowItNow24x7 Service Ends December 31}}</ref>
* [http://www.answerland.org/ Answerland], Oregon's statewide online chat and email reference service.
* [http://www.researchhelpnow.org Research Help Now], Michigan Virtual Reference Collaborative Service.
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