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==Comparison to APAR==
At times<ref name="AmiTech">"Issues with Cognos and other IBM software can arise from configuration errors, problems in third-party hardware or software, and occasionally, because of a bug in the IBM product itself." {{cite web|url=http://www.amitechsolutions.com/uncategorized/ibm-support-authorized-program-analysis-reports|title=IBM Support – Authorized Program Analysis Reports|last=|first=|date=|website=AmitechSolutions.com|archive-url=|archive-date=|dead-url=|access-date=}}</ref> IBM software has a bug.
Once IBM has ascertained that the cause is not one of
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