Knowledge process outsourcing: Difference between revisions

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Revision as of 11:22, 22 September 2019

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{{globalize|date=March 2012}}

'''Knowledge process outsourcing''' ('''KPO''') describes the [[outsourcing]] of core information-related business activities<ref name="Ivey">{{cite web|title=The benefits and risks of knowledge process outsourcing |publisher=Ivey Business Journal |url=http://www.iveybusinessjournal.com/topics/strategy/the-benefits-and-risks-of-knowledge-process-outsourcing |date=May–June 2010 |accessdate=2012-03-20 |deadurlurl-status=yesdead |archiveurl=https://web.archive.org/web/20120422191917/http://www.iveybusinessjournal.com/topics/strategy/the-benefits-and-risks-of-knowledge-process-outsourcing |archivedate=2012-04-22 |df= }}</ref> which are competitively important or form an integral part of a company's [[value chain]].<ref>{{cite web|title=Sourcing cheaper staff the new groth industry|publisher=The Sidney Morning Herald|url=http://www.smh.com.au/business/sourcing-cheaper-staff-the-new-growth-industry-20120127-1qlou.html|date=2012-01-28|accessdate=2012-03-20}}</ref> KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.<ref name="Mierau">{{cite web|last=Mierau|first=Alexander|title=Strategic Importance of Knowledge Process Outsourcing|publisher=Technical University of Kaiserslautern|url=http://www.hrotoday.com/pdf/white-papers/Strategic-Implications-of-KPO.pdf|date=2007-01-17|accessdate=2012-03-20}}</ref><ref>{{cite web|title=Now, BPO moves up the value chain|publisher=The Economic Times|url=http://articles.economictimes.indiatimes.com/2005-04-17/news/27485579_1_kpo-process-outsourcing-indian-bpo|date=2005-08-17|accessdate=2012-03-20}}</ref>

Reasons behind KPO include an increase in specialized knowledge and expertise,<ref name="Ivey" /> additional value creation,<ref name="Mierau" /> the potential for cost reductions, and a shortage of skilled labor.<ref name="Ivey" /> Regions which are particularly prominent in Knowledge Process Outsourcing include India, Sri Lanka, and Eastern Europe, especially Poland, Romania, and the Baltic States.<br />KPO is a continuation of [[Business process outsourcing]], yet with rather more of business complexity. To be successful in Knowledge process outsourcing, a lot of guide is required from [[interorganizational system]].<ref name="Ghosh, Biswadip">{{cite web|title= Knowledge process outsourcing|publisher=Ghosh, Biswadip, ACIS 2009 Proceedings Paper 52.|url=http://aisel.aisnet.org/acis2009/52/}}</ref>

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==Differentiation from BPO==

A KPO firm requires considerably more skilled personnel than a [[Business process outsourcing|BPO]] firm. Experts working in KPO keep on learning and accomplished professionals can power their aptitude to produce more incomes for the KPO firm.<ref>{{cite web|title=How does KPO differ from BPO |url=http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |deadurlurl-status=yesdead |archiveurl=https://web.archive.org/web/20131127102726/http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |archivedate=2013-11-27 |df= }}</ref> The main difference between a KPO firm and a BPO firm is that in a KPO firm, the customer is included amid the whole execution process.{{sfn|Vijay Kumar Kaul|2011|p=150}}

== Origin of the term ==