Conversational user interface: Difference between revisions

Revision as of 01:51, 21 September 2019

Revision as of 20:45, 30 September 2019

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[[Voice assistant]]s are interfaces that allow a user to complete an action simply by speaking a command. Introduced in October 2011, Apple’s [[Siri]] was one of the first voice assistants widely adopted. Siri allowed users of iPhone to get information and complete actions on their device simply by asking Siri.

Further development has continued since Siri’s introduction to include home based devices such as [[Google_Home|Google Home]] or [[Amazon_Echo|Amazon Echo]] (powered by Alexa) that allow users to “connect” their homes through a series of smart devices to further the options of tangible actions they can complete. Users can now turn off the lights, set reminders and call their friends all with a verbal queue.

These conversational interfaces that utilize a voice assistant have become an efficient and popular way for businesses to interact with their customers as the interface removes the typical friction in a customer journey. Customers no longer need to remember a long list of usernames and passwords to their various accounts; they simply link each account to Google or Amazon once, and gone are the days where you needed to wait on hold for an hour to ask a simple question.