Digital reference: Difference between revisions

Revision as of 12:05, 18 September 2019

Revision as of 22:51, 27 November 2019

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===Chat using commercial applications===

Several applications exist for providing chat-based reference. Some of these applications are: [http://www.questionpoint.org/ QuestionPoint], [https://www.omnireference.com/ OmniReference], [http://tutor.com/ Tutor.com], [https://libraryh3lp.com/ LibraryH3lp], [https://web.archive.org/web/20111002115432/http://aspiringkidz.com/ AspiringKidz.com], and [http://Vienova.com/ Vienova.com]. These applications bear a resemblance to commercial help desk applications. These applications possess functionality such as: chat, co-browsing of webpages, webpage and document pushing, customization of pre-scripted messages, storage of chat transcripts, and statistical reporting.

===Chat using instant messaging===

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==Software for providing digital reference==

The article [http://slj.reviewsnews.com/index.asp?layout=article&articleid=CA251679 Live, Digital Reference Marketplace]{{Dead link|date=November 2019 |bot=InternetArchiveBot |fix-attempted=yes }} by Buff Hirko contains a comparison of the features of applications for chat-based reference.

See the entries in the [http://www.libsuccess.org/index.php?title=Online_Reference Library Success Wiki's Online Reference Section], including software recommended for web-based chat reference, IM reference, SMS (text messaging) reference, and other types like digital audio or video reference.

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==Other countries==

In Europe some countries offer services in both their own national language and in English. European countries include: Finland,<ref>Finnish National Libraries online reference service: http://www.libraries.fi/en-GB/ask/</ref> the Netherlands (in Dutch only),<ref>The Netherlands online reference service: http://www2.bibliotheek.nl/home {{Webarchive|url=https://web.archive.org/web/20111124193856/http://www2.bibliotheek.nl/home |date=2011-11-24 }}</ref> Denmark,<ref>Danish Libraries homepage, with links to a virtual reference form: http://bibliotek.dk/?lingo=eng</ref> and France.<ref>Public library of Lyon, France: http://www.guichetdusavoir.org/</ref>

Other countries which offer virtual reference services include: Australia,<ref>National Library of Australia's Ask a Librarian service: http://www.nla.gov.au/askalibrarian/</ref> New Zealand,<ref>National Library of New Zealand's Ask a Librarian service: http://www.natlib.govt.nz/services/get-advice/ask-a-librarian</ref> Canada,<ref>National Library of Canada's virtual reference services: http://vrl.tpl.toronto.on.ca/</ref> and the state of Colorado in the United States.<ref>Ask Colorado, the service from the state of Colorado in the USA: {{cite web|url=http://www.askcolorado.org/ |title=Wettanbieter Vergleich: 61 Wettanbieter im ausführlichen Test - Februar 2019 |accessdate=2010-07-25 |url-status=dead |archiveurl=https://web.archive.org/web/20100725045834/http://www.askcolorado.org/ |archivedate=2010-07-25 }}</ref>

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==Chasing the Sun==

A collaboration between UK and Australian library services, entitled Chasing the Sun,<ref>[{{Cite web |url=http://www.changechampions.com.au/resource/Sue_Rockliff.pdf |title=PDF presentation by Chasing the Sun Co-chair Sue Rockliff] |access-date=2012-03-05 |archive-url=https://web.archive.org/web/20120308124649/http://www.changechampions.com.au/resource/Sue_Rockliff.pdf |archive-date=2012-03-08 |url-status=dead }}</ref> has been initiated using [[QuestionPoint]] software so that an all-hours digital reference chat service can be offered. Targeted at health libraries where reference queries from health professionals could occur at any time of the day or night due to medical emergencies, the collaboration between the two countries means that someone will be on hand to field the query at any time. Although the UK libraries involved are currently based in England the programme may expand to other countries and health services if successful.

==See also==

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* Boss, R.W. (2007) Tech Notes: virtual reference, Public Library Association, ALA, [http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf http://www.ala.org/ala/mgrps/divs/pla/plapublications/platechnotes/Virtual_reference.pdf]

* Breeding, M. (2001) Providing virtual reference service, ''Information Today'', '''18''' (4), 42-43.

* Francoeur, S. (2002) The Teaching Librarian: Index of Chat Reference Services, [https://web.archive.org/web/20080723095941/http://www.teachinglibrarian.org/chatsoftware.htm https://web.archive.org/web/20080723095941/http://www.teachinglibrarian.org/chatsoftware.htm].

* Hua, Z., et al. (2008) Chapter 2.10: A Cooperative Framework for Information Browsing in Mobile Environment, In Taniar, D., ed. (2008) ''Mobile Computing: Concepts, Methodologies, Tools, and Applications'', London, Information Science Reference, [http://www.igi-global.com/reference http://www.igi-global.com/reference].

* Lindbloom, M.-C., ''et al.'' (2006) Virtual reference: A reference question is a reference question … or is virtual reference a new reality? New career opportunities for librarians, ''The Reference Librarian'', '''45''' (93), 3-22, [http://www.informaworld.com/openurl?genre=issue&issn=0276-3877&volume=45&issue=93 http://www.informaworld.com/].

* Lipow, A.G. (2002) ''The Virtual Reference Librarian’s Handbook'', Neal-Schuman.

* Pomerantz, J. (2006). [https://dx.doi.org/10.5860/rusq.46n1.45 Collaboration as the Norm in Reference Work]. ''Reference & User Services Quarterly'', 46(1), 45-55.

* Sears, J. (2001) Chat reference service: An analysis of one semester's data, ''Issues in Science and Technology Librarianship'', '''32''' (Fall), [https://web.archive.org/web/20110612063019/http://www.library.ucsb.edu/istl/01-fall/article2.html https://web.archive.org/web/20110612063019/http://www.library.ucsb.edu/istl/01-fall/article2.html].

==External links==

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===Software Vendors===

The following provide software and technology infrastructure for digital/virtual reference.

* [https://web.archive.org/web/20141011072822/https://us.libraryh3lp.com/ LibraryH3lp], pronounced "library-help",<ref>{{Cite web | url=http://lj.libraryjournal.com/2009/03/people/movers-shakers-2009/pam-sessoms-movers-shakers-2009-advocates/#_ | title=Library Journal}}</ref> provides an [[XMPP]] chat client and SMS gateway.<ref>http://journal.code4lib.org/articles/107</ref>

* [https://omnireference.com/ OmniReference] is a cloud solution with a single dashboard that integrates Chat, SMS, Email, and Twitter virtual reference services.

* [http://www.textalibrarian.com Text a Librarian] powered by Mosio.

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* [http://library.open.ac.uk Open University Library] LivePerson

* [http://www.tees.ac.uk/lis/chat/ University of Teesside Library & Information Services] - IM Reference

* [httphttps://wwwweb.archive.org/web/20100925091720/http://nls.uk/info/readingrooms/askalibrarian.html Ask A Librarian (NLS)] provided by the National Library of Scotland

* [http://askscotland.org.uk/ Ask Scotland], Scotland's online reference service manned by librarians in Scotland.

* [https://web.archive.org/web/20120118194016/http://www.nls.uk/using-the-library/ask-a-librarian] National Library of Scotland's 'Ask a Librarian' service

* [https://web.archive.org/web/20100911213641/http://www.dundeecity.gov.uk/library/asklaunch] PR release for launch of Ask Scotland services, from Dundee City Council

* [http://library.wales.org/askcymru/en/] Ask Cymru, Welsh/English language virtual reference service

;Spain

* [https://web.archive.org/web/20120322024433/http://bib.us.es/servicios/pregunte/ayuda_chat-ides-idweb.html Pregunte al bibliotecario] is the University of Seville, Spain, online reference service with LibraryH3lp program

;International