A KPO firm requires considerably more skilled personnel than a [[Business process outsourcing|BPO]] firm. Experts working in KPO keep on learning and accomplished professionals can power their aptitude to produce more incomesincome for the KPO firm.<ref>{{cite web|title=How does KPO differ from BPO |url=http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |url-status=dead |archiveurl=https://web.archive.org/web/20131127102726/http://www.outsource2experts.com/PDFS/How_does_KPO_differ_from_BPO.pdf |archivedate=2013-11-27 }}</ref> The main difference between a KPO firm and a BPO firm is that in a KPO firm, the customer is included amid the whole execution process.{{sfn|Vijay Kumar Kaul|2011|p=150}}
== Origin of the term ==
Ashish Gupta, ex-COO of Evalueserve and Coco-founder & CEO of Benori Knowledge has often been credited with coining the term. Gupta, an alumnus of the Indian Institute of Technology Delhi, is also a Founder & Trustee of Ashoka University and Plaksha University, and serves on the boards of various companies. Published authors have credited him for coining the term in their works.<ref name="HRKPO">{{cite web|title=HR Practice Scenario in Indian KPOs |publisher=Global Business and Management Research: An International Journal |volume=1 |issue=2 |page=44 |date=2009 |url=http://www.universal-publishers.com/book.php?method=ISBN&book=1599428997}}</ref>
