Help desk software: Difference between revisions

Revision as of 12:51, 15 April 2020

Revision as of 06:24, 24 June 2020

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Help desk software has a point of contact for customers to send their queries and a ticketing system that tracks and organizes issues for faster resolution. It may also have a feature that aggregates and organizes queries and answers into a knowledge base, such as FAQs or guide articles. It may accommodate multiple points of contact; a working dashboard; and analytics section. It may also have a feature that allows agents to escalate issues to a higher level.

More advanced help desk applications feature [[Online chat|online chat]], insights and analytics, automated processes, multiple contact channels, reporting tools, collaboration tools, and a CRM feature.

==Benefits==

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{{reflist}}

[[Category:Help desk software|* ]]

[[Category:Customer relationship management software]]

[[Category:Business software]]