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[[Michael Scott (The Office)|Michael Scott]] ([[Steve Carell]]) is asked to visit the [[Dunder Mifflin]] branches to lecture about his success in [[Scranton]]. He and [[Pam Beesly]] ([[Jenna Fischer]]), who is coming along as his assistant and driver, plan to visit every branch except [[Nashua, New Hampshire|Nashua]] because Michael is not ready to face his ex-girlfriend [[Holly Flax]], who works there. They first visit the [[Utica, New York|Utica]] branch, where former Scranton employee [[Karen Filippelli]] ([[Rashida Jones]]) is now regional manager. Pam, who is engaged to Karen's ex-boyfriend [[Jim Halpert]] ([[John Krasinski]]), fears the encounter will be awkward. However, she is pleasantly suprised upon learning Karen is now married and pregnant, and the two get along very well – when Pam reveals her and Jim's engagement, Karen even offers genuine congratulations. Michael's lecture in Utica proves to be a disaster when he pretends to receive a call saying that his father has died, has Pam throw [[Mounds (candy)|Mini-Mounds]] at the audience, and tries to teach the employees a trick for how to memorize names and ends up insulting everybody. Nevertheless, Pam is ecstatic to have found closure with Karen. Later, on the road, Michael tells Pam that he never found closure with Holly and, at Pam's suggestion, they decide to blow off the other lectures and drive to Nashua to find Holly.
Back in Scranton, Jim and [[Dwight Schrute]] ([[Rainn Wilson]]) have been named the reluctant heads of the Party Planning Committee by Michael due to [[Moroccan Christmas|previous fights]] between [[Phyllis Vance]] ([[Phyllis Smith]]) and [[Angela Martin]] ([[Angela Kinsey]]). Jim and Dwight prove terrible at the job, and when an upset [[Kelly Kapoor]] ([[Mindy Kaling]]) chastises them for forgetting her birthday. They try to make it up to her by throwing a party but they do a poor job - Dwight chooses brown and gray balloons (because they "match the carpet") and doesn't blow them up all the way, uses toilet paper as streamers, and his banner simply states "IT IS YOUR BIRTHDAY." Jim does just as poorly when he cannot get anyone to contribute money, forgets Kelly's age, and how to spell her name.Dwight reads her file and learns Kelly spent time in juvenile hall, but is disappointed to learn it does not affect her job performance.
[[Andy Bernard]] ([[Ed Helms]]) finds himself attracted to Julia, a female potential client who is talking with [[Stanley Hudson]] ([[Leslie David Baker]]). Andy repeatedly acts awkwardly in front of Julia, and accidentally sets off her car alarm while trying to look inside and find out what music she likes. After failing to hit on her by singing to the tune of [[Feist (singer)|Feist]]'s '[[1234 (Feist song)|1234]],' Andy admits his attraction to her to Stanley, who then gives the potential client over to Andy in exchange for two of his clients. After walking her out to the car, Andy tries to kiss her, but is immediately rebuked. Andy apologizes and mentions that he just got out of a relationship. Julia claims she also just got out of a relationship and Andy starts feeling a connection, but she still rejects him and he loses the account.
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