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== In India ==
India has a large number of post-graduates, PhDs and MBAs who are involved in KPO. The Indian National Association of Software and Service Companies ([[NASSCOM]]) estimated the total market size of the KPO sector in India in 2006 to be $1.5 billion.{{sfn|Contractor|Kumar|Kundu|2010|p=53}} The year before, 2005, it had been $1.3 billion, with [[Evalueserve]] predicting that by 2010 it would be some $10 to $15 billion.{{sfn|Mehrotra|2005|p=46}} The Indian government was predicting that by 2010 India would have 15% of the global KPO market.{{sfn|Basu|2009|p=80}} However, [[Late-2000s recession|the global financial crisis]], coupled with domestic economic problems such as the [[initial public offering|IPO]] of [[Reliance Power]] in 2009, caused people to re-evaluate these predictions, incurring worries that India's IT, BPO, and KPO sectors — which by then, combined, were $8.4 billion in [[export revenue]]s — would be greatly affected by these factors.{{sfn|Varadarajan|2010|p=145–146}} The worldwide KPO industry is expected to reach about US $17 billion by 2015, of which US $12 billion would be outsourced to India. Furthermore, the Indian KPO area is likewise anticipated that it will utilize more than 2, 50,000 KPO experts by 2015.<ref name= "SIES">{{cite web| title= SEIS Journal of management| url= http://www.siescoms.edu/journals/siescoms/Journal1.pdf|
===Challenges===
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