Service Level Objectives are objectives within an Service Level Agreement detailing specific key expectations for that service. Service Level Objectives must be: 1. Attainable; the target service levels defined in an SLA have to reflect reality 2. Measurable; technical and/or procedural solutions need to be in place in order to measure compliance with the Service Level Objectives 3. Meaningful/understandable; the Service Level Objectives need to be on the level of business purposes and not denote technical specificity 4. Controllable; the outsourcing partner takes responsibility for the services it provides 5. Mutually acceptable; both Rabobank and the outsourcing partner need to agree on the Service Level Objectives 6. Cost effective; Service Level Objectives shouldn’t be to expensive to measure