SeaBASS emails undeliverable, cannot submit data

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klongnecker
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SeaBASS emails undeliverable, cannot submit data

by klongnecker » Mon Apr 14, 2025 12:28 pm America/New_York

I am trying to upload data to SeaBASS, and have followed the directions available here (https://seabass.gsfc.nasa.gov/wiki/Data_Submission). The instructions are quite detailed and informative. However, at two steps you are required to email the SeaBASS team at seabass@seabass.gsfc.nasa.gov, and those emails come back as undelivered. Is there an update as to how one can initiate submitting data to SeaBASS?
Thanks in advance.

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OB SeaBASS - cwproctor
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Re: SeaBASS emails undeliverable, cannot submit data

by OB SeaBASS - cwproctor » Mon Apr 14, 2025 3:45 pm America/New_York

Thanks for reaching out to us via the forum. I'm sorry to hear your emails aren't getting through to seabass@seabass.gsfc.nasa.gov which is normally the best way to contact all our data management staff. That email method appears to be operational, however, we will help diagnose why it isn't working in your case.

In the meantime let's try to work around the issue by having you email an individual. For this case, please email christopher.w.proctor@nasa.gov directly instead of seabass@seabass. Assuming that works I will forward your messages within the team who will then correspond with you directly.

1) Issue Diagnosis: Please "forward-as-attachment" me one of the undeliverable-error emails
2) Submission Process: In this case, please send me the email about the submission steps that you are ready for (instead of seabass@seabass.gsfc.nasa.gov) and I'll direct your message

klongnecker
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Re: SeaBASS emails undeliverable, cannot submit data

by klongnecker » Mon Apr 14, 2025 3:58 pm America/New_York

Thanks for the response. I have forwarded the two emails that bounced, and generated a third email with my requests. So far nothing has ended up back in my spam log,which is where the initial responses to the bounced messages appeared.
Cheers.

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