| Submission declined on 19 August 2025 by Qcne (talk). This submission appears to read more like an advertisement than an entry in an encyclopedia. Encyclopedia articles need to be written from a neutral point of view, and should refer to a range of independent, reliable, published sources, not just to materials produced by the creator of the subject being discussed. This is important so that the article can meet Wikipedia's verifiability policy and the notability of the subject can be established. If you still feel that this subject is worthy of inclusion in Wikipedia, please rewrite your submission to comply with these policies. Your draft shows signs of having been generated by a large language model, such as ChatGPT. Their outputs usually have multiple issues that prevent them from meeting our guidelines on writing articles. These include:
Where to get help
How to improve a draft
You can also browse Wikipedia:Featured articles and Wikipedia:Good articles to find examples of Wikipedia's best writing on topics similar to your proposed article. Improving your odds of a speedy review To improve your odds of a faster review, tag your draft with relevant WikiProject tags using the button below. This will let reviewers know a new draft has been submitted in their area of interest. For instance, if you wrote about a female astronomer, you would want to add the Biography, Astronomy, and Women scientists tags. Editor resources
|  |
| Company type | Private |
|---|---|
| Industry | Digital transformation, Automation, Artificial intelligence |
| Founded | 2021 |
Number of locations | Romania, France, United Kingdom |
| Products | Automation workflows, AI chatbots, AI assistants, Custom GPTs, Agentic AI |
| Services | No-code/low-code automation, AI integration, Digital consulting |
| Website | www.makeitfuture.com |
Makeitfuture is a European automation and artificial intelligence consulting company that provides services in workflow automation, system integration, and AI adoption[1]. Its expertise spans no-code and low-code platforms, enabling businesses to connect applications, optimize processes, and deploy AI-driven solutions. Founded in 2021 in Cluj-Napoca, Romania, Makeitfuture has since opened offices in France and the United Kingdom. [2]From its inception, the company has operated as a distributed team, positioning itself as a best-cost center for automation services in Europe. As of 2025, Makeitfuture is a Platinum Partner of Make, a Gold Partner of Airtable, and a Certified Zapier Expert, delivering automation and AI projects for clients across industries including e-commerce, finance, manufacturing, legal, HR, and hospitality. [3]
History
editMakeitfuture originated from the founders’ experience running Blu.Coffee, a specialty coffee roasting company in Cluj-Napoca, Romania. While managing the business, they struggled with repetitive tasks such as order processing, invoicing, customer communication, and stock management. In search of a solution, they discovered Integromat (later rebranded as Make) and began experimenting with automation to optimise workflows.[4]
The adoption of Integromat enabled Blu.Coffee to automate order management, synchronize data across platforms like Trello and HubSpot, send automated delivery and invoice notifications, and process supplier invoices with minimal manual work. The results were substantial: a 90% reduction in manual effort, faster order fulfillment, fewer errors, and higher customer retention through real-time communication.[5]
Encouraged by this success, the founders realized that the same automation principles could be applied beyond the coffee industry. In 2021, they formally established Makeitfuture SRL in Cluj-Napoca as an agency dedicated to workflow automation and AI adoption. From the beginning, Makeitfuture combined Romanian-based technical expertise with international delivery capabilities. Between 2022 and 2023, the company expanded internationally, opening offices in France and the United Kingdom to serve a growing European client base.[6]
The company quickly became a recognized partner within the automation ecosystem, achieving the status of Platinum Partner of Make, Gold Partner of Airtable, and Certified Zapier Expert. Its service portfolio also expanded to include AI-powered assistants, Custom GPTs, and agentic AI workflows.[7]
In March 2025, Makeitfuture was featured in a success story by Make.com for tripling AI-assisted customer support resolution accuracy from 34% to 92% within three weeks, demonstrating its expertise in applying automation and AI at scale.[8]
Services and Expertise
editMakeitfuture is a no-code/low-code automation and AI consulting company that enables organizations to integrate applications, automate workflows, and adopt artificial intelligence across business operations. The company is classified as a digital transformation consultancy, integration service provider, and AI adoption partner. Its solutions are designed to reduce manual work, streamline processes, and improve data accuracy across multiple platforms.[9]
The company’s automation services are built around popular no-code/low-code platforms such as Make (formerly Integromat), Airtable, Zapier, n8n, and Microsoft Power Automate, as well as customer-facing systems including HubSpot, Salesforce, and OpenApply.[10] Makeitfuture provides both prebuilt workflow templates and fully customized automations, covering a range of business functions such as:
1. Sales and CRM automation: lead capture, qualification, and customer journey orchestration.
2. HR automation: employee onboarding, recruitment pipelines, and document management.
3. Finance and accounting automation: invoice processing, payment reconciliation, and reporting.
4. Operations and logistics automation: order tracking, supplier management, and delivery notifications.
5. Marketing automation: campaign personalization, analytics, and customer segmentation.
In addition to workflow automation, Makeitfuture develops AI-powered solutions, including:
1. AI personal assistants and Custom GPTs, trained on company knowledge bases to provide internal support or customer-facing assistance.
2. Agentic AI systems, designed to autonomously execute tasks and orchestrate processes across multiple software platforms.
3. AI-driven chatbots for customer service and sales support, integrated with CRMs and communication channels.[11]
Beyond implementation, Makeitfuture also offers consultancy and support services, helping organizations design digital transformation strategies, audit existing processes, and adopt no-code/AI tools efficiently. Consultancy services include process mapping, automation architecture, and integration strategy, while support services cover workflow monitoring, troubleshooting, and continuous optimization. The company also delivers Automation as a Service (AaaS), allowing clients to access automation expertise through subscription, project-based, or hourly models. This delivery framework is designed to make enterprise-level automation scalable and accessible for both small and large organizations.
Impact and Case Studies
editMakeitfuture has delivered transformative outcomes for organizations through automation, AI and process integration. Its case studies showcase impactful solutions across various sectors, demonstrating both speed and efficiency gains.
AI-Powered WhatsApp Order System for a Print Shop
editA fast-growing print shop was overwhelmed by daily WhatsApp inquiries but lacked the resources to hire full-time support. Makeitfuture designed an AI-powered WhatsApp system that automated customer chats, collected order specifications and files, and integrated directly with HubSpot in real time. The system also auto-generated order documents and included a human-in-the-loop failsafe for complex cases.[12]
Results achieved shortly after deployment:
30% faster order processing, reducing turnaround from hours to minutes
10% customer growth within the first month due to a smoother ordering experience
25% lower support costs, eliminating the need for additional staff
100% data synchronization accuracy in HubSpot, with all chats and files automatically logged and synced[13]
AI-Enhanced Product Listings for a Pawn Shop
editMakeitfuture transformed content creation for a pawn shop by leveraging AI to automate product listings. The solution involved uploading product photos via a form, using Picsart AI tools for image enhancement, generating descriptions and metadata, creating short promotional videos, and organizing all outputs in Airtable for review and publishing.
Key outcomes included:
65% faster listing turnaround, from hours to minutes per item
Over 50% reduction in content creation costs, to under $0.60 per product
Improved conversion rates due to standardized visuals and AI-generated descriptions[14]
Fuel Expense Automation for a Fleet Management Client
editA leading applied engineering firm struggled with organizing fuel expense invoices for its large vehicle fleet. Every month involved sorting and categorizing countless entries from emails into their on-premises ERP system (Navision).
Makeitfuture built an automation pipeline using Power Automate, CloudConvert, AI OCR processing, and SharePoint, integrating directly with Navision. This automated the workflow from email handling, data conversion, to ERP upload, with error flags for manual checks when needed.
Results:
editA process that previously took a full workday was reduced to about 5 minutes per month for validation, eliminated manual error risks and created a scalable automation framework for future processes[15]
Clients and Market Position
editAccording to design and agency directories, Makeitfuture serves both small businesses and enterprise clients across industries such as AI, software and IT services, e‑commerce, finance, legal, manufacturing, HR, hospitality, and retail.
Listed clients include Decathlon, PepsiCo, Boost Space, Celonis, Billwerk+, Tyrens, easyHotel, Avidly, and Klarwin .[16]
Summary
editFounded in 2021 and headquartered in Romania, Makeitfuture offers no-code/low-code automation, AI integration, and workflow solutions across multiple European locations. Its strong partnership network and tangible success in optimizing AI-driven customer support exemplify its growing prominence as a leading automation agency in Europe.[17]
References
edit- ^ "Makeitfuture Reviews, Products and Services". 28 July 2025.
- ^ https://www.makeitfuture.com/
- ^ "Makeitfuture Reviews and Clients | DesignRush".
- ^ "From Specialty Coffee to Business Automation".
- ^ "From Specialty Coffee to Business Automation".
- ^ "#makeitfuture. - Airtable Service Partner Directory".
- ^ "TotalControlPro Announce New Partnership with makeitfuture".
- ^ "How #makeitfuture Tripled AI Support Resolution Rate with Make".
- ^ "Makeitfuture".
- ^ "Makeitfuture".
- ^ "How to use AI to Automate newsletters & podcasts".
- ^ "10 % Customer Growth in 30 Days with AI WhatsApp Automation | Makeitfuture".
- ^ "10 % Customer Growth in 30 Days with AI WhatsApp Automation | Makeitfuture".
- ^ "AI Transformed a Pawn Shop's Listings & Sales | Makeitfuture".
- ^ "Automating fuel expense management for a large fleet of vehi".
- ^ "Makeitfuture Reviews and Clients | DesignRush".
- ^ "Makeitfuture Reviews and Clients | DesignRush".