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| Company type | Private |
|---|---|
| Industry | Workforce management software |
| Founded | 2014 |
| Founder | Steven Kramer |
| Headquarters | Montreal, Quebec, Canada |
Area served | Global |
Key people | Steven Kramer, Co-founder and CEO |
| Website | workjam.com |
WorkJam is an app for service and shift workers designed by a Canadian technology company by the same name. It includes a mobile and desktop application for those workers to digitally organize their shifts and schedules, communicate with managers or teams, and get payroll information.[1][2]
In 2023, Time Magazine named WorkJam one of the 100 most influential companies in the world after they claimed to have doubled their user base with clients like Hilton and Target.[3]
Overview
editWorkJam Inc. was founded in 2014 in Montreal by former SAP employees Steven Kramer, Joshua Ostrega, and Mark Sadigersky.
The WorkJam app is designed to support "deskless workers", a group that has been historically ignored by large software companies who normally focus their attention on white collar employees.[4] That group typically includes any industry with large hourly or shift-based workforces, such as retail, food service, hospitality, and healthcare.
The app lets managers assign schedules to shift workers digitally, which those workers can then view in the app as well as punch-in and out during their shifts.[5][6]
It's seen as a replacement for bulletin boards or other manual systems for organizing shift work.
Acquisitions
editAdoption
editThe platform has been adopted by large retail chains, grocers, and hospitality operators worldwide. In 2021, Australia’s Woolworths Group recognized WorkJam as its “Best Technology Solution,” citing its role in managing complex retail scheduling at scale.[9]
Industry analysts have noted WorkJam’s role in the rise of “everboarding,” or continuous on-the-job training, as companies seek to adapt to labor shortages and flexible work expectations.[2]
Funding
editWorkJam has raised $167M over multiple rounds of investment funding.[10] In 2022, the company secured a US$50 million growth investment led by Canadian firm Fonds de solidarité FTQ and U.S. investor Inovia Capital.[1]
Reception
editCoverage in business media has highlighted the platform’s role in giving frontline workers greater control over their schedules and access to training, while also reducing administrative burdens for employers.[2][1]
Impact on Retail Industry
editA 2023 report by Forrester Research on WorkJam and similar apps highlighted a growing dissatisfaction between retail workers and their employers.[11]. That report showed that only 63% of respondents were planning to hire more staff to combat the challenges facing frontline retail workers. Of those, only 8% said they were going to invest in improving the day-to-day experience of those workers.
In April 2025, WorkJam published survey findings on workforce management challenges among UK retailers.[12] The study reported that 53% of retailers had cut recruitment due to budget pressures, and 60% expected to make redundancies within six months.
According to the survey, 76% of retailers believed their workforce management practices required improvement, yet many lacked tools to support staff scheduling and reduce pressure on managers.[13]
The survey concluded that the lack of available technology was putting unnecessary strain on staff well-being and customer service.
See also
editReferences
edit- ^ a b c "Software Company WorkJam Gets $50 Million Growth Investment". Wall Street Journal. 2022-11-24. Retrieved 2025-08-28.
- ^ a b c Guynn, Jessica (2024-09-30). "Why more companies are turning to 'everboarding' — constant training for workers". Fortune. Retrieved 2025-08-28.
- ^ Van Houten, Alison (June 21, 2023). "TIME100 Most Influential Companies 2023 WorkJam Frontline flexibility". Time Magazine. Retrieved 27 August 2025.
- ^ McKendrick, Joe (Nov 30, 2024). "Needed: More Than Digital Tools For Deskless Worker Productivity". Forbes. Retrieved 29 August 2025.
- ^ "WorkJam Launches Shift Bidding to Simplify Scheduling and Ensure Compliance in Complex Frontline Work Environments". Business Wire (Press release). 2025-01-09. Retrieved 2025-08-28.
- ^ "WorkJam introduces industry-first attestation to protect employers and employees". Yahoo Lifestyle. 2021-05-04. Retrieved 2025-08-28.
- ^ Wassel, Bryan (January 22, 2019). "WorkJam Acquires Peerio Technologies To Add More Secure Messaging". Retail Touchpoints. Retrieved 27 August 2025.
- ^ Taylor, Glenn (February 19, 2020). "Workjam Acquires On-Demand Staffing Platform". Retail Touchpoints. Retrieved 27 August 2025.
- ^ "Woolworths Group IT names WorkJam Best Technology Solution". PR Newswire (Press release). 2021-03-10. Retrieved 2025-08-28.
- ^ "WorkJam Funding, Valuation & Revenue". CB Insights. Retrieved 27 August 2025.
- ^ Edelson, Sharon (Jan 16, 2023). "Forrester Study For WorkJam: Frontline Retail Workers Dissatisfied And Disconnected From HQ". Forbes. Retrieved 29 August 2025.
- ^ "Industry Research Reveals Retailers Must Rethink Workforce Strategy to Weather Economic Pressures". WorkJam. Retrieved 29 August 2025.
- ^ "Industry Research Reveals Retailers Must Rethink Workforce Strategy to Weather Economic Pressures". Yahoo Finance. April 30, 2025. Retrieved 29 August 2025.
References
edit