Gradient Labs is a British startup company, founded in 2023. The company has obtained venture financing to further develop its conversational Artificial intelligence platform for financial services companies. In 2025, Gradient Labs was considered one of Europe's 50 most promising seed-stage startups.[1]
| Industry | Artificial Intelligence |
|---|---|
| Founded | 2023 |
| Founder |
|
| Headquarters | |
| Products | Otto, an autonomous agent for customer operations in financial services |
| Website | gradient-labs |
History
editGradient Labs was founded in London in 2023 by former Monzo bank employees Dimitri Masin, Neal Lathia and Danai Antoniou. [2] At Monzo, they helped develop the company's Data Science and Machine Learning teams, which operated predominantly in the customer operations and financial crime domains. They sensed that regulated industries, in particular financial services, needed to improve in these domains. When GPT-4 launched in 2023, they decided to start Gradient Labs.[3]
In 2024, 2.8 million pounds in seed money was raised in a funding round led by Local Globe, with the participation of Puzzle Ventures, Tom Blomfield and other angel investors.[4] In 2025, the company raised over 11 million euros in a Series A round led by Redpoint Ventures, with participation from LocalGlobe, Puzzle Ventures, Liquid 2 Ventures and Exceptional Capital.[5] Investors provided additional funding after the company reached $1 million in Annual Recurring Revenue within four months of launching.[6]
Product
editGradient Labs’ primary product is Otto, an autonomous agent that can answer support queries and handle complex back-office processes, including fraud investigations, payment disputes, complaint handling, money laundering investigations, and other workflows with strict regulatory compliance requirements. Customers of Gradient Labs include financial technology firms such as Lendable.[7]
Recognition
editGradient Labs was included in Creandum EuroSeed 50 as one of Europe's 50 most promising seed-stage startups in 2025.[1]
External link
edit- Company website
References
edit- ^ a b Creandum. "Euro Seed 50 | Creandum". euroseed50.com. Retrieved 2025-08-09.
- ^ Ravichandran, Vigneshwar (2025-07-08). "UK's Gradient Labs raises €11.08M: Founder Dimitri Masin on AI customer service for regulated industries, bold $10K challenge, and more". Silicon Canals. Retrieved 2025-07-19.
- ^ Lawrence, Cate (2025-07-08). "Monzo alumni's Gradient Labs raises $13M to reinvent agentic AI for regulated industries". Tech.eu. Retrieved 2025-08-09.
- ^ Hornstein, Oscar (2024-08-21). "Ex-Monzo staff's AI startup Gradient Labs secures £2.8m in seed funding". UKTN. Retrieved 2025-07-19.
- ^ Dargan, James (2025-07-09). "Gradient Labs Raises €11.08M Series A to Transform Customer Service with AI in Regulated Industries". AI Insider. Retrieved 2025-07-19.
- ^ Bergman, Ben. "Here's the exclusive pitch deck that helped Gradient Labs, a London AI startup, raise a $13 million Series A funding round in one week". Business Insider. Retrieved 2025-08-09.
- ^ "Gradient Labs · Customer Stories". gradient-labs.ai. Retrieved 2025-08-09.