Talk:Comparison of help desk issue tracking software

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Notability requirements

Latest comment: 14 years ago1 comment1 person in discussion

Please see Wikipedia's notability requirements. If you can write an article on the products being added using reliable sources, then we can keep them in the article. -- Scarpy (talk) 00:50, 21 December 2010 (UTC)Reply

Notability table

Latest comment: 14 years ago2 comments1 person in discussion

System	Scholar	Search(es)	News Archive	Search(es)	Books	Search(es)	Search notes	Last Checked
ATADesk	0	[1]	0	[2]	0	[3]	ATADesk	May 9, 2010; 15 years ago (2010-05-09)
CA Service Desk	8	[4]	1,310	[5]	1	[6]	CA Service Desk	May 9, 2010; 15 years ago (2010-05-09)
FIT Issue Management	0	[7]	2	[8]	2	[9][10]	Variations on ALCEA FIT Issue Tracking also and ALCEA Fast IssueTrack	May 9, 2010; 15 years ago (2010-05-09)
GLPI	0		0		0		Variations GLPI Gestionnaire libre de parc informatique and glpi-project.org found no English sources	May 9, 2010; 15 years ago (2010-05-09)
h2desk	0	[11]	3	[12]	1	[13]	h2desk	May 9, 2010; 15 years ago (2010-05-09)
HEAT (software)	34	[14]	654	[15]	32	[16]	FrontRange Solutions HEAT	May 9, 2010; 15 years ago (2010-05-09)
HelpSpot	5	[17]	0	[18]	3	[19]	HelpSpot UserScape	May 9, 2010; 15 years ago (2010-05-09)
HP ServiceCenter	5	[20]	39	[21]	2	[22]	HP ServiceCenter"	May 9, 2010; 15 years ago (2010-05-09)
IssueNet	0	[23]	1	[24]	0	[25]	IssueNet Elsinore	May 9, 2010; 15 years ago (2010-05-09)
IssueTrackerProduct	8	[26]	0	[27]	1	[28]	IssueTrackerProduct	May 9, 2010; 15 years ago (2010-05-09)
IssueTrak	1	[29]	71	[30]	2	[31]	IssueTrak -CEFPI -school -schools	May 9, 2010; 15 years ago (2010-05-09)
iSupport	0		20	[32]	2	[33]	iSupport GWI and c.Support GWI	May 9, 2010; 15 years ago (2010-05-09)
Kayako	1	[34]	27	[35]	1	[36]	Kayako HelpDesk	May 9, 2010; 15 years ago (2010-05-09)
Liberum Help Desk	5	[37]	1	[38]	1	[39]	Liberum Help Desk	May 9, 2010; 15 years ago (2010-05-09)
MailManager	0	[40]	2	[41]	0	[42]	MailManager logicalware	May 9, 2010; 15 years ago (2010-05-09)
Mojo Helpdesk	1	[43]	1	[44]	0	[45]	Mojo Helpdesk	May 9, 2010; 15 years ago (2010-05-09)
OTRS	34	[46]	11	[47]	7	[48]	Open-source Ticket Request System	May 9, 2010; 15 years ago (2010-05-09)
Request Tracker	66	[49]	25	[50]	39	[51]	Request Tracker ticket	May 9, 2010; 15 years ago (2010-05-09)
Simpleticket	5	[52]	2	[53]	4	[54]	Simpleticket	May 9, 2010; 15 years ago (2010-05-09)
Supportworks	5	[55]	866	[56]	0	[57]	SupportWorks Hornbill	May 9, 2010; 15 years ago (2010-05-09)
Target Helpdesk	0	[58]	2	[59]	4	[60]	Target Helpdesk	May 9, 2010; 15 years ago (2010-05-09)
Tele-Support Helpdesk	2	[61]	11	[62]	0	[63]	"Tele-Support" "HelpDesk"	May 9, 2010; 15 years ago (2010-05-09)
Vision Helpdesk	0	[64]	34	[65]	0	[66]	Vision Helpdesk	May 9, 2010; 15 years ago (2010-05-09)
Web Help Desk	0	[67]	7	[68]	0	[69]	Web Help Desk MacsDesign	May 9, 2010; 15 years ago (2010-05-09)
Zendesk	7	[70]	62	[71]	7	[72]	ZenDesk	May 9, 2010; 15 years ago (2010-05-09)

Comments

Several of the help desk issue tracking software in this list is probably non-notable, and there is probably also plenty of notable systems not on this list. I'm going to make a table below with search results from the google searches (mostly) on reliable third party sources. If you want to add columns for other relevant search or update the table, please do. -- Scarpy (talk) 22:33, 9 May 2010 (UTC) I'm sorry but your notion of what is notable is really not of this world, you keep vendors on the list that has less than a 100 implementation and delete ventors that have 1000+ implementations? Can you please explain, and by looking at the Notability page then most of the open source products shouldn't be on that list? IT_Rick (talk) 14:41, 26 August 2010 (UTC)Reply

Have you read WP:N? -- Scarpy (talk) 00:50, 21 December 2010 (UTC)Reply

Vibes

Latest comment: 9 days ago2 comments2 people in discussion

It was recently suggested this article be deleted to due to undesirable vibes. User:Gommeh I will endeavor in the future to give you good vibrations, or at least do better in such oscillation productions. Can you help me by explaining in a more objective way what your objection is? - Scarpy (talk) 11:56, 21 August 2025 (UTC)Reply

Chiefly it doesn't yet meet the notability standards for standalone lists. WP:NLIST and WP:SALAT. If there are sources that discuss the topic in detail, i.e. issue tracking systems for help desks instead of bug tracking, then they should be cited in the article. The fact that there aren't any cited here gives me the impression that the standalone list may not meet the guidelines, even if everything in the list might meet them.

Must have put NOPAGE instead of NLIST, lol, thanks for catching that. Gommeh 📖/🎮 12:33, 21 August 2025 (UTC)Reply