Vivant Corporation

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Vivant Corporation is a U.S.-based managed connectivity and communication services provider headquartered in Dallas, Texas. The company provides backup business internet, VoIP-based phone systems, and managed network solutions for small and mid-market businesses across industries such as restaurants, medical clinics, auto dealerships, and professional services.

History

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Vivant was founded in 2012. The company has appeared in several business rankings, including:

  • Ranked #3150[1] on the Inc. 5000 list of fastest-growing private companies in the U.S.
  • Ranked #85[2] on the Inc. Regionals: Southwest list.
  • Ranked on the Inc. Power Partner 2024 list[3] which highlights vendors serving small and midsize businesses.

Products and Services

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Vivant provides managed network and communication services to businesses in the United States. Its offerings include:

  • Managed Network Services: Broadband, fiber, 4G wireless, and point-to-point internet connections, along with installation, monitoring, and vendor coordination.
  • SmartCONNECT: An internet failover system that reroutes traffic to backup connections when outages occur.
  • SmartPROTECT: A managed firewall service intended to assist businesses with data security standards such as PCI and HIPAA.
  • Business Phone Systems (VoIP): Cloud-based phone services with features including call routing, voicemail, call recording, and access via web and mobile applications.
  • Voice AI and Call Management Tools: Software for automated call routing, text-based responses, and call deflection to other channels.
  • Analytics: An administrative portal for monitoring call volume, interactive voice response (IVR) activity, and related performance data.

Business Model and Customer Support

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Vivant operates on a managed services model, combining internet, backup internet, and phone systems under one provider. Services include consolidated billing, installation, and network management.

Customer support is provided in-house and includes troubleshooting, maintenance, and configuration assistance by phone and online.

Leadership Team

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  • Hamed Mazrouei: Founder and Chief Executive Officer.
  • Jimmy Le: Chief Operating Officer.
  • Kiani Muhammad: Chief Technology Officer.
  • Sam McGovern: Field Supervisor.

References

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  1. ^ https://www.inc.com/profile/vivant...
  2. ^ "Meet the 137 Companies Making an Outsized Impact in the Southwest".
  3. ^ "Power Partner Awards 2024: Inc.'s Directory of B2B Excellence".